Vodafone Recruitment 2020 Apply Online – Notification for Senior Executive Vacancies Now!!!

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Vodafone Recruitment 2020 Apply Online – Notification for Senior Executive Vacancies Now!!!
Vodafone Recruitment 2020 Apply Online – Notification for Senior Executive Vacancies Now!!!

Vodafone Recruitment 2020 Apply Online – Notification for Senior Executive Vacancies. Vodafone India has published the latest job openings for freshers and experienced candidates for across India location. It has released the notification for the post of Senior Executive Vacancies. Willing candidates can apply for the above said jobs. Here we are uploading the Vodafone Notification & Apply Online link.

Vodafone Recruitment 2020 Notification

Name of the Board Vodafone India
Post Name Senior Executive
Vacancy As per Norms
Starting Date to Apply 15.12.2020
Job Type Private Job
Mode of Apply Online
Status Notification Released

Job Description:

The Senior Customer Care Advisor interacts directly with Vodafone customers (via telephone, email and self-serve), and assists with their requests, transaction demands and complaints received into all channels to ensure immediate issue resolution.

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Job Responsibility:

  • Handles customer requests/issues/questions in a professional manner, with sensitivity to diverse audiences, and strives to deliver a first time resolution service;
  • May manage requests/issues/questions that have not been resolved at first contact, demonstrating tact and diplomacy;
  • Provides accurate and timely information by fully investigating customer enquiries/complaints, using available equipment and applications to ensure that issues/incidents/problems are resolved efficiently and within SLA or customer expectation;
  • Works within defined processes and uses judgment based on analysis of factual information to select an appropriate course of action to resolve problems;
  • Meets defined KPIs including NPS and sales targets;
  • Uses time proactively and efficiently to deliver on service targets;
  • Provides feedback and suggestions to develop and improve customer experience in respect of call trends / drivers and identifying process improvements;
  • Demonstrates good knowledge of Vodafone products and services, policies and systems in order to effectively manage customer expectations and resolve questions/issues/requests;
  • Effectively interacts with internal stakeholders where necessary ;
  • Acts as an advocate of Vodafone, protecting the reputation by following Vodafone’s Brand Tone of Voice;
  • Performs other job-related duties or tasks defined by the manager or resulting from assigned agendas.

Skills for Vodafone Recruitment 2020:

  • Digital Advocacy
  • Customer Journey Knowledge
  • Ownership
  • Building Rapport
  • Resilience
  • Expert Advice
  • Expert Communication
  • Empathy

How to Apply for Vodafone Recruitment 2020:

Step 2: Click on the direct link given below.

Step 3: Search the jobs by Title/ location or Date-Wise.

Step 4: Read the job profile and other details carefully.

Step 5: Click on “Apply Now” link.

Download Notification

Official Site

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What is the Description for Vodafone Recruitment 2020?


The Senior Customer Care Advisor interacts directly with Vodafone customers (via telephone, email and self-serve), and assists with their requests, transaction demands and complaints received into all channels to ensure immediate issue resolution.


What is the Job Responsibility for Vodafone Recruitment 2020?


Handles customer requests/issues/questions in a professional manner, with sensitivity to diverse audiences, and strives to deliver a first time resolution service.


How to Apply for Vodafone Recruitment 2020?


Candidates can Apply for the post from our website.